In the rapidly evolving landscape of automotive retail, the industry finds itself at a crossroads. The traditional model of selling cars no longer aligns with the expectations of modern consumers...

An omnichannel customer experience is often seen as a way of putting the customer first, mainly through integrating, unifying and ensuring consistency across all channels of communication. And to...

Many retailers have enjoyed a period of positive trading over the last three years. This has been driven by three main factors: reduced new car supply pushing buyers into used cars driving better...

Moves to omnichannel retailing, growth in electrification and the possibility of a change to an agency model for sales all represent significant opportunities, and Lookers is well positioned to make...

In times of adversity and change companies discover what they are made of, and the automotive industry can look back on the pandemic with a sense of accomplishment. In the face of lockdowns around the...

I am a self-confessed petrolhead and I’ve been in this industry that I love for over thirty years. In drafting this article, my motivation is to sustain the industry. I hope that we can disrupt the...

Well we certainly aren’t going to forget 2020. A year massively disrupted by the Covid pandemic, with retailers forced to close showrooms and move online, frequently with phenomenally little notice....