Towards the end of last year, the Advertising Standards Agency (ASA) ruled that Glyn Hopkin Limited and Fiat Chrysler Automobiles Limited (FCA) had misled customers by failing to disclose prior...

Government departments get renamed and revamped every few years. I think it’s an unwritten rule for any political party in power.  One renaming and revamping that may have passed you by is the...

On 1 April next year, responsibility for regulating consumer credit will pass from the Office of Fair Trading (OFT) to the Financial Conduct Authority (FCA). This is a momentous change for the...

The Office of Fair Trading’s Guidance for Credit Brokers and Intermediaries, published in November 2011, describes the OFT’s expectations of the business practices of consumer credit...

The OFT is investigating five possible cases of price-fixing by small groups of Mercedes van retailers and, in two of the cases, Mercedes-Benz UK. In a ‘statement of objections’ the OFT...

If you were a delegate at our aftersales profit seminar in November then you might not be surprised to learn that the Office of Fair Trading is launching an investigation into the cost of courtesy...

The OFT has published new guidance for used car retailers, setting out their legal obligations to customers under consumer protection laws. It is intended to help businesses comply with two pieces of...

The dealership point-of-sale finance opportunity is probably as significant now as it has been for many years. But auto retailers must accept that this is because the market dynamics have changed...

This time last year, we all thought we were about to embark on one of the most difficult times the motor trade has encountered for many years. I don’t think anyone could have predicted such a...

The Office of Fair Trading is looking at the takeover by Paragon Automotive of the fleet refurbishment arm of Camden Group. Paragon bought the business after Camden went into administration at the end...

Faced with competition from High Street and internet lenders, UK motor retailers are experiencing some of the stiffest competition ever in the vehicle finance market. But now they are being given the...