Despite all the questions surrounding the possible move towards agency agreements there are several hard lines surrounding the concept that neither manufacturers nor retailers will be able to cross if...

Welcome to the latest digital edition of Auto Retail Profit. You can view, download, read the issue here. Articles inside issue 60 include: How to turning adversity into a positive for your business 6...

RETAILER HITS OUT AT BMW VOLVO REVEALS ONLINE SALES PLAN FOR 2019 PRE-REG CARS GIVE BOOST TO OCTOBER SALES MSXI BUYS IMPETUS AUTOMOTIVE TOM MADDEN – AN OBITUARY WORLD NEWS – VW shares revenue...

Today’s analytics infuses and enhances all areas of automotive retail. It enables OEMS to offer a personal and seamless customer experience. It increases employee engagement and drives more efficient...

Franchised retailers and manufacturers face significant market challenges when attempting to tap into the parts wholesale business. Not the least of which are rival independent parts suppliers...

The first automotive show of the year is not in Detroit, or Los Angeles; it’s the Consumer Electronics Show (CES) in Las Vegas every January – so claimed David Graff, vice-president of sales for...

A solid warranty process can save OEMs a lot of money. MSX International has implemented several global BPOs which have resulted in almost 3 million managed warranty claims, with savings of up to 30%....

Are you taking advantage of the total loss avoidance programmes offered by vehicle manufacturers? The large numbers of category C and D vehicles written-off each year effect customer loyalty and...

Automotive retailers are not short on data. In fact, quite the opposite is true. With data growing at a rate of more than 2,200 petabytes per day, they have more than enough data to understand who is...

Automotive customers expect you to know why they’re buying. Or why they aren’t. As a result, OEMs must master their most ambitious challenge yet: the continual, non-stop optimisation of the retail...

Vehicle manufacturers experience ongoing revenue losses as well as the potential loss of loyal customers due to large numbers of category C and D vehicles written-off each year by insurance companies....

Making innovation and high quality a core aspect of daily business is necessary to ensure that companies meet revenue goals and achieve sustainable business growth. This can only be accomplished with...

One of the many nice things about this job is that you’re always getting the chance to learn something new. Last week’s webinar, in association with our commercial partners at MSXi, was a...

For years customer satisfaction has been seen as a key performance indicator. However, as retailers battle to win the loyalty of an ever more elusive and fragmented customer base, it has become clear...

Mass marketing strategies are no longer effective in reaching modern customers who expect a more personalised approach. Today’s customers are more diverse, have higher expectations and a lower...

Today’s knowledge-driven, technology-oriented economy is accompanied by new skill requirements and automotive companies can only remain competitive with a flexible workforce whose competencies...

It is clear to us all the increasing complexity of the technology deployed in new vehicles is one of the strongest trends in the automotive industry. Yet the planning and support required to deal with...

The phenomenal performances of our world’s top athletes and teams at the Olympic games in London are the result of regular assessments, benchmarking, and compensations based on short and longer...

OEMS and dealerships are facing more pressure than ever before on their parts sales. The Economic situation is only partly to blame. Want to read more articles on this website? Sign up for a free...

More than ever before, automotive manufacturers and dealerships are realising the strategic and economic value of rethinking traditional retail strategies. Price and dealership location are no longer...