Motor Ombudsman - Auto Retail Network

As the UK car parc ages, warranties become more important

The decline in new car registrations in recent years continues to feed through into a shortage of used car stock. This has implications for the cost and time of reconditioning these vehicles and...

Motor Ombudsman sees highest quarterly volume of EV complaints

The Motor Ombudsman has recorded the highest quarterly volume of consumer complaints about EVs during the opening three months of 2023. A total of 273 disputes were logged during the first quarter of...

Retailers reminded about competition law competence

Nobody relishes a dawn raid. The impact on law-abiding professionals of being taken to a police station for questioning can be enormous. Radius Law director Iain Larkins knows the impact: he was there...

Relieved retailers reopen safely

The NFDA and SMMT have published updated restart guidance for retailers. The ‘best-practice’ guide, now in its fourth edition (link below), covers the entire customer experience and has been...

Scathing reviews force Motor Ombudsman rethink

The Motor Ombudsman has more than doubled its customer service headcount after getting a rating of just 1/10 on the Trustpilot user review website following scores of complaints about the scheme....

Auto Retail Agenda: 27 May 2019

HONDA TO CUT 30 RETAILERS SCATHING REVIEWS FORCE MOTOR OMBUDSMAN RETHINK VW SAYS 1% SERVICE GROWTH AN EASY WIN BEST-IN-INDUSTRY PAY PACKAGE FOR BMW TECHNICANS FCA CONFIRMS RENAULT MERGER BID...

Auto Retail Agenda: 11 February 2019

JLR TO LAUNCH ONLINE SALES IN JUNE RETAILERS URGED TO JOIN TAX CONSULTATION VW LCV RETAILERS TAKE TO EV PLAN RTS GROUP APPOINTS NEW CEO AUTO TRADER BACKS 30 BY 30 EQUALITY CAMPAIGN HARWOODS COMPLETES...

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