Even those of us with a ‘glass half-full’ mentality cannot overlook the reality that 2018 will be a tougher year for many involved in car retailing. We can all see the economic and social...

Turning a business around can be done in several ways – wide sweeping changes, or strategic alterations that leave the fundamentals unaltered. Clive Brook’s two Volvo sites in Yorkshire are proof...

Lookers is rolling out a new workforce scheme to increase employee engagement through regular meetings, surveys and more structured reviews. At the heart of the programme, staff are being encouraged...

When was the last time you caught somebody doing a great job in your dealership and publicly celebrated it.  It is part of the culture at Ford Retail, where the company has just named the...

For the third year running, Swansway Group has moved up the Sunday Times “Best Companies To work For” rankings to 37th, up from 50th in 2012 and 75th in 2011. The only other auto retailer...

All business leaders have to deal with non-performing, demotivated employees from time to time. Turning them around isn’t easy – after all, you can’t really ‘make’ anyone...

A book you can read in less than an hour. Who Moved My Cheese  is the exemplary tale of how people adapt to change. Four characters – two mice, Sniff and Scurry, and two ‘little...

It is my experience after 20 years in management that, if your team isn’t happy, healthy and motivated, they won’t be able to give great service and keep their customers for life. Want to...