With a smaller number of parts and lower regular maintenance requirements, the industry needs to prepare for fewer EVs coming in for service, argues Urban Science. And although the average revenue per...

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With the long term impact of the transition to EVs on aftersales yet to be fully understood, retailers need to explore other, incremental revenue streams, and the long tail of ICE vehicles represents...

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The pandemic has accelerated ecommerce growth by six years, a tectonic shift that will take no prisoners. It is now vital for car brands and retailers to be able to offer the customer a complete...

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Aftersales more than pulls its weight in profit generation but doesn’t get treated to the website love it deserves in return We all recognise that aftersales is the most profitable part of the auto...

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Van manufacturers and their representative bodies have issued a clarion call against attempts to demonise diesel. They point out that almost all light commercials sold in the UK are diesel-powered and...

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The old adage ‘the customer is always right’ has never been truer. Customers have become accustomed to the convenience and empowerment of online shopping and they have come to expect their time...

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Automotive retailers have made advances with their web presence over the last 12 months, particularly with the mobile offering that all areas now provide. But in terms of response, the industry has...

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Like nearly every industry sector, the motor trade is increasingly reliant on mobile devices as a business enabler. The era of having an office in your pocket is upon us and it seems hard to imagine...

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BMW’s digital services boss has promised to keep retailers involved in the monetisation process as the brand’s connectivity evolves. Speaking to Auto Retail Bulletin at the recent Paris motor show,...

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There is no doubt that we’re in a generational change in terms of consumer buying habits. The internet and, in particular, mobile access to the internet has revolutionised how people research and...

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Automotive retailers are making improvements to their web presence, but the industry is still missing out on opportunities by failing to respond adequately to customer enquiries. These are the key...

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Data from a wide range of sources, not least Google, highlights how automotive customers are increasingly influenced by video. According to Google’s statistics, of people who used YouTube while...

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As smartphone and tablet users spend more and more time on their devices, typically in short bursts of activity, there are definite moments when they are open to the influence of brands. These are...

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Your web presence is a key influence on car buyers and car service buyers, but that presence goes well beyond your own website, and you need to have a handle on your wider online profile, particularly...

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In the last year, a third of all online consumer interactions with new and used car content across manufacturer and automotive websites were made using a smart phone, compared to three years ago where...

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Want to read more articles on this website? Sign up for a free trial subscription to carry on reading this article and receive Auto Retail Bulletin magazine together with our Auto Retail Agenda weekly...

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Want to read more articles on this website? Sign up for a free trial subscription to carry on reading this article and receive Auto Retail Bulletin magazine together with our Auto Retail Agenda weekly...

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More than a third of online retailing is now carried out on mobile devices such as smartphones and tablets, according to a quarterly Capgemini survey for industry body, the Interactive Media in Retail...

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Sales enquiries via mobile-optimised websites are substantially ahead year-on-year, according to a survey by Auto Retail Network. Nearly a third of car retailers which have a mobile device friendly...

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