As organisations rapidly deploy generative AI tools, those businesses expect significant effects on their industries and workforces. And for more than a quarter, C-suite executives say they are...

Ecommerce returns can be a disease, aggressively attacking profit margins, gutting conversion rates and ultimately threatening your business. This is the warning from Shopify as retailers look to...

New car purchase intent across Europe remains around 10% lower than it was before the pandemic. Of the respondents who did intend to purchase a new vehicle, more than half indicated that they would...

What should the car buying process of the future look like? Should it be like Amazon, or Cartier or Apple? This was the question that McKinsey posed to thousands of customers across different regions,...

Business leaders have coalesced in opinion around two likely economic recovery scenarios: a full restoration of global GDP growth that could materialise this year or into next year, or a two- to...

Word of mouth matters – it’s the unicorn we all chase. Research from McKinsey found that some 90% of purchases are influenced by word of mouth, and as many as 50% of purchases are directly...

Companies in the top quartile for gender or racial and ethnic diversity are more likely to have financial returns above their national industry medians. And companies in the bottom quartile in these...

Problem Solving 101 started out as a simple guide for teaching critical thinking skills to Japanese schoolchildren – but it became Japan’s best-selling business book. Simple enough for a...