Dealer profitability is top of the agenda, yet there is more than one way of giving a business a financial health check.  One such model is, at its core, a common sense approach. Known as the MRA...

Are you easy to do business with? Most retailers could probably list any number of measures to suggest that they are, but have you ever really paused to ask? Virtually every business will have...

Policies and protocols are in place for good reason. Staff in any business need to know what to do and how to do it, so a degree of prescription is necessary even in the most creative environments....

Even in this connected era, a lot of basic training programmes are still delivered face-to-face. Companies understand the importance of training but when it comes to details, they are often content to...

Data is all the rage these days. OEMs and dealer groups alike are extracting ever-higher quantities of granular information out of the business end of the automotive industry – and there are massive...

The phrase ‘brand ambassador’ is a broad term. It’s often used for celebrity endorsers but it also applies to real world customers and to staff, which is where I believe the most worth lies. A...

My son is studying games development at university and he recently had an internship with a relatively new games company. This firm markets and develops its products via internet forums. They film...