At the start of 2023, the motor retail landscape looked rather different to how it does today. The average wait times for new vehicles were still being impacted by the slowing of new vehicle...

A high degree of personalisation is key to capturing the attention of used car buyers online, a retailer webinar reinforced. Customers are now really expecting greater relevance when it comes to the...

UK EU EV ‘LOSE-LOSE’ WARNING MERCEDES-BENZ RETAIL RESTATES 2020 LOSSES GREENHOUS 2022 PROFIT SURGES 25% ANDREW DEAN IS NEW MERCEDES-BENZ UK NATIONAL SALES HEAD VERTU SPONSORS PLYMOUTH ARGYLE TOM...

Aftersales departments nationwide are still feeling the fallout from the MOT extensions implemented during the pandemic. It has been three years since the UK government extended by up to six months...

PARTNER FEATURE: Showrooms and workshops across the UK continue to step up their digital communications to welcome more customers back, but data accuracy remains a significant challenge. Many...

PARTNER FEATURE Don’t let aftersales be an afterthought – these three tips could help boost profit by thousands As showroom doors open again, some dealers will experience a flurry of activity on...

Partner feature: After more than a year of intermittent lockdowns, it is very unlikely motor retail will ever return to the pre-Covid ‘normal’. The pandemic has transformed the way people research...

PARTNER FEATURE Not all customers want the same thing when it comes to communicating with their retailer, which means dealers have to have all channels open With showroom doors remaining firmly closed...

PARTNER FEATURE Research shows that failing to communicate with customers will likely see them go elsewhere After a very busy summer for sales and aftersales, UK businesses are now once again facing...

PARTNER FEATURE Earlier in the year the UK Government approved a six-month MOT extension for all vehicles with an MOT due between 30 March and 31 July 2020. This was a practical measure to facilitate...

Late summer might have yielded a bumper crop of sales for many dealers, driven by pent-up demand from lockdown, but the hard graft of autumn will soon commence. And there are challenges on all fronts....

PARTNER FEATURE During the Covid-19 outbreak dealers have had to quickly adapt to a more digitally-led sales process. Concerns about Covid-19 are prompting consumers to enquire about stock, engage...

A mixture of open leads from pre-lockdown and during lockdown means that dealers nationwide are now slogging through more than half a million open enquiries. At the same time, many are also receiving...

PARTNER FEATURE During the month of June dealers saw a 40% uplift in enquiry numbers compared to the same period in 2019. Managing this pent-up demand requires significant resource, and when it...

The lifting of lockdown has heralded a long-awaited upturn in auto retail activity. Consumers are returning to showrooms and, as well as taking delivery of pre-ordered vehicles, have also resumed...

  DATA SHOWS BOOMING JUNE ‘ONE METRE PLUS’ TO HELP TEST DRIVES VAUXHALL CLOSED FOR PERRYS, ARNOLD CLARK, DONNELLY FORD’S BARRATT WARNS ON DEMAND TG HOLDCROFT, DRIVE MOTOR RETAIL IN PROFIT...

PARTNER FEATURE As UK showrooms begin to reopen, businesses must consider using digital tools and programmatic enquiry management if they are to meet some unprecedented new challenges. Time to...

As coronavirus lockdown restrictions begin to ease, most dealers are understandably focusing much of their attention on the physical logistics of re-opening showrooms and workshops. However, given...

PARTNER FEATURE Following the Covid-19 pandemic the onus is on retailers to offer customers new ways to experience a vehicle, interact and transact. But what will this ‘new normal’ mean for...

As coronavirus lockdown restrictions begin to ease, most dealers are understandably focusing much of their attention on the physical logistics of re-opening showrooms and workshops. However, given...