The results are in. 2016 has set a new record with 2.69 million new cars registered, presenting 2017 as a challenging year. With political uncertainty, Sterling depreciation and the SMMT forecasting a...

Born between 1990 and 2000, the Millennial generation – also known as Generation Y – is smarter, happy to share information and is shaped by technology. Millennials are shaking traditional consumer...

We’ve said it before; it can cost as much as five times more to acquire a new customer than it does to retain an existing one, there is no doubt customer retention must remain a priority. So here are...

There is no doubt that we’re in a generational change in terms of consumer buying habits. The internet and, in particular, mobile access to the internet has revolutionised how people research and...

When you think it can cost as much as five times more to acquire a new customer than it does to retain an existing one, there is no doubt customer retention must remain a focus. This is where your...

When the Financial Conduct Authority (FCA) issued its final word on GAP insurance add-on rules, it gave retailers less than three months to implement the new rules. While there was concern within the...

It’s still fair to say that a lot of retailers view used car warranty simply as a cost rather than as a strategic opportunity. With the right support from your provider, your sales teams should have...

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So, the FCA’s new rules on GAP insurance are in force. They’re the culmination of months of market study, consultation and feedback but now they’re finally here. I know some dealers have decided to...

We all know the importance of motivating our employees to achieve their potential and to play their part in achieving company goals. When you take a step back, there really are vast numbers of...

As we all know the Financial Conduct Authority (FCA) is in the midst of a review into add-on insurance products which is sure to bring about change in one way or another in 2014. We’ll obviously...

No doubt, we’ve all heard the phrase “I was in the right place at the right time”. It normally implies an element of good luck or fortune has taken place and that the right outcome just sort of...

As I write this article the weather experts are predicting widespread snow across the UK, so who knows what chaos will transpire. Want to read more articles on this website? Sign up for a free trial...

Given this is the last edition of Auto Retail Bulletin this year, it seemed appropriate to talk about something that would hopefully demonstrate the positive impact insurance products can have on the...

It would be fair to say that over the past few weeks the whole nation has been captivated by the celebration of the Olympic and Paralympic Games in London and the success of the GB teams. However, now...

I was recently made aware that a new member of our head office team bought a used car shortly before joining the business. It dawned on me that it would be interesting to find out what their buying...

“I use it as a customer give-away”. “It’s a cost to my business”. “It’s all about price”. These are all comments we have heard from auto retailers so...