Progressive retailers understand the value of customer feedback. In most cases however this only extends to the feedback provided after customer acquisition typically solicited in the form of a review...

Gone are the days when the only way to buy a car was to walk into a dealership with the fear of being pressured and ‘sold to’. Customers today are much more educated; by the time they engage with...

The Covid-19 pandemic will undoubtedly increase the speed of selling vehicles online in the automotive sector, with the full transaction or part transactions being completed online as consumers demand...

Talking to the industry recently, there has been a lot of discussion about how times are tough, and how cutbacks might be needed. The motor trade is pulling back on marketing – it is an easy thing...

Dealerships across the country are missing out on potential new leads and revenue generating opportunities because they are missing calls. Around 16% of calls go unanswered at the dealership, and only...

CarGurus is opening gunning for Auto Trader in the UK, with an online proposition that the company believes will shake up the market. The CarGurus website employs a sophisticated ranking algorithm...

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Toyota has signed up to online FindsYouCars.com to deliver its entire dealer network with genuine, qualified sales leads from buyers. FindsYouCars.com, which is also the official online car buying...

How do you handle the sales leads that come in to your dealership via the internet? What should you take into account when formulating a standard process for your sales or call centre staff to follow?...