The question of whether the used car market has finally returned to ‘normal’ – ie, to a time and state before the pandemic and other forces had a markedly negative impact on growth and...

Year-on-year analysis on our data shows some big swings in aftersales performance. Firstly, absorption is down to 42% in November 2023, a fall from 52% the year prior. This drop of 19.2% highlights...

Our main conversion KPIs remained constant in October with no major changes to the previous month. However, this consistency could be the building block to improved performance in 2024 as teams return...

Year on year comparisons of absorption rates show a fall in September, down to 70% compared 83% in September 2022, continuing to highlight the overhead challenges retailers face. September has...

Aftersales performance in July saw no great changes when compared to the rest of 2023, with the only notable drop being in absorption rates which fell to a low for the year of 41%. This drop in...

As H1 comes to a close we review the data for the past six months, we see that performance in conversions has fallen, and average values for red and amber identified has increased. But looking at 2023...

May saw a fall in overhead absorption, down to 44% from 49% in the same month last year. And the six-month average is down to, falling from 60.69% to 54%, an 11% drop. While the average value of...

Retailers saw average used car sale values increase 3.7% in March, up to £19,260 from £18,573 in the same month last year. Average days to sell also reduced markedly, down from 52 to 46, and it has...

Absorption rates for the average motor retailer jumped to 93% in March, thanks to returning customers from last year’s new car registrations. That follows something of a slump in absorption in...

The average motor retailer saw the values of red and amber work identified increase by over 22% in February 2023 compared with the same month in 2022. Identified red work rose from £214 to £262,...

February saw average used car sale values increase 3.6% from £18,099 to £18,742, but during the same period average gross profit per unit fell 7.6% from £1,418 to £1,311. These are some of key...

I was driving on the main road into Middleton, a town in rural Nova Scotia in Canada, where there is an electronic speed sign that flashes your speed as you arrive in town. I didn’t think about it...

The average motor retailer saw the values of red and amber work identified increase significantly in January 2023 compared with the same month in 2022, with both rising by 23.3% to values of £263 and...

Motor retailers saw the average value of sold red work increase by 24% year-on-year in November from £203.38 in 2021 to £252.23 in 2023. Similarly, the value of sold amber work increased by 23.5%...

The average motor retailer saw the value of red and amber work increase in October compared to the same month in 2021, but conversion rates have fallen. There has also been another drop in aftersales...

September’s aftersales KPIs saw a continuation of the trend of recent months, with average invoice values increasing in most areas over the same month last year. Motor retailers saw the average...

Motor retailers saw the average value of sold red work increase to £239.88 in August, up 25% on the value of £192.34 in the same month last year. Similarly the value of sold amber work increased 26%...

In our articles so far this year, we have covered aftersales and used cars in terms of showing what’s important. This month we will look at your lifeblood and your biggest cost: people. People...

The results are in and they confirm that 2021 was the most profitable year for motor retailers we have ever seen. The average UK retailer made a return on sales of 2.49% during the year. It can be...

I am sure I am in good company when I groan as yet another piece of “ground-breaking” consumer research is breathtakingly revealed to the motor trade. We’ve all seen examples such as “63% of...