When showroom doors are closed to the public it may seem difficult to imagine this as a time to create opportunities for more profitable business. But this period can be used strategically by dealers...

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Faye Breen’s relationship-building skills have helped bring customers back time and again Technology has been a game-changer across all activities in the motor retail industry – none more so...

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In an ideal world customer loyalty and retention could be transformed simply by parachuting in an off-the-shelf process into your business and pressing ‘go’. But experience teaches us all that...

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