I’m conscious that flagging a regulatory change that needs to be finalised a year ahead of the deadline may seem odd. I make no apology because I know how hard we are working to ensure we make all...

I think we all know that recruiting and retaining talent has become increasingly challenging over the last year. With this in mind, it was good to see dealers promoting the successes and opportunities...

With a press release titled ‘FCA to introduce new Consumer Duty to drive a fundamental shift in industry mindset’ issued on 7 December, the Financial Conduct Authority made it very clear that it...

The trajectory towards an online used car purchase, which was so crucial during lockdown, has waned since the UK re-opened. This was a key finding from the latest wave of our long-term ‘Attitude to...

As the UK moves increasingly towards recovery following the unprecedented environment created by the Covid-19 pandemic, an exciting aspect of the much-vaunted ‘new normal’ is the importance of...

I’ve just read an article in the Times under the headline, ‘Would you trust a second-hand car salesman to give you a loan?’ Without question the inference in the headline was disappointing but,...

The FCA policy statement and final rules document ‘Motor finance discretionary commission models and consumer credit commission disclosure’, published in July, provided the platform that confirmed...

Showrooms may be re-opening, but it is to an entirely different market to the one that we were in just a few short weeks ago. In that time, change has happened on an unprecedented scale affecting...

With the pace of digitisation accelerating fast, MotoNovo Finance is encouraging more dealers to look again at how they can benefit from finance technology and prepare for a greater integration of...

Fifty or more online reviews per product can mean a 4.6% increase in product conversions, according to Reevoo, and there is clear evidence that an increased volume of reviews drives increasing sales...