A high degree of personalisation is key to capturing the attention of used car buyers online, a retailer webinar reinforced. Customers are now really expecting greater relevance when it comes to the...

Late summer might have yielded a bumper crop of sales for many dealers, driven by pent-up demand from lockdown, but the hard graft of autumn will soon commence. And there are challenges on all fronts....

A mixture of open leads from pre-lockdown and during lockdown means that dealers nationwide are now slogging through more than half a million open enquiries. At the same time, many are also receiving...

As coronavirus lockdown restrictions begin to ease, most dealers are understandably focusing much of their attention on the physical logistics of re-opening showrooms and workshops. However, given...

As coronavirus lockdown restrictions begin to ease, most dealers are understandably focusing much of their attention on the physical logistics of re-opening showrooms and workshops. However, given...

New analysis suggests that during the last week of April there was a significant rise in in the proportion of consumers that responded to dealers’ email communications regarding available used car...

With showrooms and workshops closed and with many staff furloughed, dealership bosses are currently contemplating how best to harness their limited resources to prepare for a staged resumption of...