Customer experience is critical to brand and retailer loyalty and advocacy, but too many retailers are failing to appreciate the crucial role that the service experience plays, and the importance of...

Despite the economic headwinds likely to impact the auto retail industry this year, US trade body NADA is sticking to its original sales forecast of 16.7 million new cars and light trucks in 2018....

US consumers owe a total of $987bn in new and used automotive loans, according to Experian; and that figure is expected to break the $1trillion mark by the end of this year. In the final quarter of...

More than 51 million vehicles were recalled in the US in 2015, according to the National Highway Traffic Safety Administration. As a result, many recalls are still ‘open’ (that is, have not had the...

Since the early 20th century, automakers have focused on one overarching imperative: lead the industry by differentiating on the latest technology. But this game is getting harder to win. The speed at...

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Economic forecasters from the highly respected consultancy, JD Power, are predicting continuing difficult times for UK new car sales through into 2012. The forecasters believe pressure on disposable...

Lexus has again topped the JD Power/What Car? 2010 Vehicle Ownership Satisfaction Study. The brand has topped the survey for the past 10?years. At the model level, Lexus, Honda and Toyota each...

The government’s new scrappage incentive scheme is no magic bullet for the industry, but retailers contacted by  Auto Retail Manager in the few days the Budget reported a fair level of...