Institute of Customer Service - Auto Retail Network

Customers will pay more for excellent service, despite cost-of-living crisis

A new report from The Institute of Customer Service reveals that UK consumers are more than willing to pay a premium for goods and services, in return for excellent service – despite the...

Investing in loyalty will be essential for growth in 2024

We are heading into the ‘year of loyalty’, where businesses that invest in their employees and customers will give themselves a platform for success. The experience of the last 12 months – and...

Decline in customer satisfaction highlights key business challenge

The latest UK Customer Satisfaction Index results from the Institute of Customer Service (ICS) present a sobering picture. Average customer satisfaction in the UK has fallen compared to last year and...

Retailers can’t let customer service standards slip during a tough 2023

Those organisations which allow customer service standards to drop will feel the impact on the bottom line – not always immediately, but inevitably and significantly in the longer term. This is the...

Strong customer satisfaction delivers real business benefits

Customer satisfaction has risen in the third consecutive UK CSI survey, increasing by 1.2 points (out of 100) compared to a year ago to a score of 77.4. This also represents the largest year on year...

Automotive CSI scores still falling

Customer satisfaction in the automotive sector continues its decline, according to the latest report from the Institute of Customer Service. The automotive sector scored a UK Customer Satisfaction...

Agenda 24 August 2015

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