Selling warranties is one of the drivers which will help to bring customers back to the dealerships. Heavyweight player in the warranty provision market, Car Care Plan, believes it and the...

The first six months of the year have been tough. Have you been making more profit per unit and are therefore still achieving your objectives? Or have you seen the number of units fall short of your...

In today’s economic climate, it is vital to ensure your sales executive’s pay plan is focused on the key areas of profitability. Sticking with one pay plan throughout the year makes it...

We face tough challenges in the retail motor industry again this year, and there are a number of disciplines that will be key to success – in the used car area especially. It remains difficult...

Last year we rolled out e-GoodManners across our network of ten franchised sites with the help of our training partner BTC. We have found it to be a very effective tool in ensuring we capture the...

One of the problems our industry has traditionally faced is a lack of management skills to drive our businesses forward. All too often, we promote our best salesperson into a management role –...