Year-on-year analysis on our data shows some big swings in aftersales performance. Firstly, absorption is down to 42% in November 2023, a fall from 52% the year prior. This drop of 19.2% highlights...

Our main conversion KPIs remained constant in October with no major changes to the previous month. However, this consistency could be the building block to improved performance in 2024 as teams return...

Year on year comparisons of absorption rates show a fall in September, down to 70% compared 83% in September 2022, continuing to highlight the overhead challenges retailers face. September has...

Year on year and 6-month comparisons of the aftersales KPI data show no substantial change to the trends seen so far in 2023. Looking at the half year comparison, absorption is running steady at 54%...

Aftersales performance in July saw no great changes when compared to the rest of 2023, with the only notable drop being in absorption rates which fell to a low for the year of 41%. This drop in...

As H1 comes to a close we review the data for the past six months, we see that performance in conversions has fallen, and average values for red and amber identified has increased. But looking at 2023...

May saw a fall in overhead absorption, down to 44% from 49% in the same month last year. And the six-month average is down to, falling from 60.69% to 54%, an 11% drop. While the average value of...

April saw an uplift in aftersales absorption from 33% in 2022 to 42% this year. Factors that have influenced this include a welcome drop in indirect expenses, down 16.2% compared to Q1 and the...