The FCA says it is “disappointed with the market’s response to our warnings to improve the value of GAP insurance for customers”. The finance regulator was responding to reports last week it was...

New figures show how innovative technology is increasingly powering online sales of warranties and other add-on products and services during the pandemic. During last September, 10% of iVendi Digital...

In a market where retailers need to squeeze every penny out of a transaction, online retailing may actually be letting dealers down – to an extent where it could be seen to be dangerous to the...

With fluctuating new car sales and an uncertain outlook for the second half of 2018, motor retailers are coming under increasing pressure to achieve financial budgets. Revenue derived from value-added...

We’ve said it before; it can cost as much as five times more to acquire a new customer than it does to retain an existing one, there is no doubt customer retention must remain a priority. So here are...

When the Financial Conduct Authority (FCA) issued its final word on GAP insurance add-on rules, it gave retailers less than three months to implement the new rules. While there was concern within the...

So, the FCA’s new rules on GAP insurance are in force. They’re the culmination of months of market study, consultation and feedback but now they’re finally here. I know some dealers have decided to...

The Financial Conduct Authority (FCA) has clarified the new regulations on the sale of GAP products ahead of their official start date on 1 September. Auto retailers have been angered by the lack of...

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The first wave of 70 trainees has graduated from Volvo’s new Accredited Leadership Programme, a scheme designed to offer long-term professional training and development to sales management-level...

Despite the reports of falling used car values, there is no doubt that a shortage of quality, good condition, average mileage used car stock remains – and it looks like that will be the case for...

Fierce competition and the need for financial organisations to boost their bottom line has meant that on-line motor insurance providers are increasingly offering customers bolt-on products at the same...

In today’s economic climate, it is vital to ensure your sales executive’s pay plan is focused on the key areas of profitability. Sticking with one pay plan throughout the year makes it...

Introducing the business manager early into the sales process has taught us how well F&I can be maximised. But that is just one of the devices in our toolbox which have helped us to grow our...

Motor retailers are giving up on insurance sales, a survey from the National Franchised Dealers Association found earlier this year. “The complexity and cost involved in being authorised is...

To Yorkshire-based multi-franchise retailer JCT600, the annual MoT is a business opportunity to both enhance customer retention and increase the bottom line. Based on the outskirts of Bradford, the...

Due to recent regulatory changes, many retailers feel that selling PPI and GAP products has become even more difficult and laden with risk. To tackle this challenge and help retailers manage perceived...