Sir Howard Davies, former chair of the FCA’s predecessor, the FSA, has blamed the FCA for the DCA crisis, saying a lack of clarity in its rulebook was to blame. “I’m disappointed there has not...

AUTO RETAILERS ‘ON BRINK OF £16bn DCA CRISIS’ FCA BLAMED FOR DCA CRISIS JETTEN LEAVES SEAT; COLLIER LEAVES JACKSONS MARSHALL 2024 PROFIT DOWN OLDEST MERCEDES-BENZ RETAILER CLOSES CAFFYNS SELLS...

The Financial Services Authority has announced it is starting a study into general insurance products sold as add-ons with other, larger purchases, such as cars, holidays or electronic devices. The...

The Office of Fair Trading’s Guidance for Credit Brokers and Intermediaries, published in November 2011, describes the OFT’s expectations of the business practices of consumer credit...

GAP Insurance has become extremely popular in recent years. We’ve all worked hard to improve understanding of the product’s potential value and to explain its benefits to customers. With...

After 88 years of trading, we know what suits our businesses. And when it comes to selling warranties, switching from being FSA-authorised to selling self-funded warranties requiring no FSA...

The Financial Services Authority has fined five motor retailers a total of £175,000 for serious breaches relating to the sale of Payment Protection Insurance, which exposed over 2,175 customers...

The temporary loss of a business manager can cost up to £15,000 a week in lost income in dealerships where F&I plays a major role. One solution is to take on an interim business manager....

The Financial Services Authority has responded to what it calls continuing market failures and consumer detriment by introducing new rules governing the sale of payment protection insurance. The rules...

Since the introduction of the FSA legislation, most dealerships have altered their sales process to ensure their customers are offered a range of insurance products. The result has been that as an...

Howard’s Group has gained an extra five car sales a month since February this year by using Capital Bank’s new Remote Business Manager Service. “We have seen regular business...

To Yorkshire-based multi-franchise retailer JCT600, the annual MoT is a business opportunity to both enhance customer retention and increase the bottom line. Based on the outskirts of Bradford, the...

Due to recent regulatory changes, many retailers feel that selling PPI and GAP products has become even more difficult and laden with risk. To tackle this challenge and help retailers manage perceived...

A telephone survey conducted by FSA Automotive for a major retail group found that 72% of customers had no recollection of the Financial Services Authority being mentioned when they bought their new...

Attracting new customers to your dealership is only half the battle. It’s important you spend as much time and effort (if not more) retaining the customers you’ve already got. They are...