Showrooms may be re-opening, but it is to an entirely different market to the one that we were in just a few short weeks ago. In that time, change has happened on an unprecedented scale affecting...

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Generally, most consumers who focus on the OEM brand of the car they want to buy are often unaware of the dealership brand. When researching a new car, most consumers will engage directly with an OEM...

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Consumers interact with automotive retailers in what Google describes as a series of ‘moments’ – critical touchpoints in the buying journey. Making these interactions friction-free holds the key to...

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