As the motor trade sector remains hamstrung by economic and political forces beyond its control, it is vital to take every measure possible to retain customers and strive for growth. The key to this...

As we enter the summer months it is usual to see demand ease off, and this pushes down prices for used vehicles. July was no change from the normal trend and the used market slipped down 1.6%. Our...

Motorists are prepared to travel well beyond the typical average distances if they need specialist, high value work on their vehicles, or for garages that have god reviews. Want to read more articles...

So, 64-reg arrives and with it comes the latest round of articles from the consumer motoring press advising readers to get tough with car salespeople....

I’m a huge fan of online reviews. I don’t book a holiday without checking TripAdvisor, a hotel without Booking.com or buy a book without checking Amazon. But even I’m beginning to wonder where the...

Auto retailers are used to being on the front line when it comes to customer satisfaction. For many years now bonus payments have been linked to CSI ratings; more recently some carmakers have taken to...

Service advisers play a crucial and demanding role in mediating between the workshop and its’ customers – and they are always the ones on the front-line who have to deliver the ‘bad...