The current focus for motor retailers is the implementation of the Consumer Duty, and this is rightly so with the 31 July deadline fast approaching. However, this focus should not end there; it should...

Understanding the expectations, needs and concerns of consumers taking their first tentative steps into electric car ownership is a clear and present challenge for car retailers. While EVs have been...

Expectations among car buyers are almost always satisfied by retailers, but customers remain less happy with the quality of dealer staff, new research has revealed. The finding comes from a deep dive...

After a record first quarter for new car registrations, April was significantly down, prompting questions about the sustainability of the market through the rest of 2017. But retailers are confident...

As dealers contend with ever increasing customer expectations it’s no surprise that the issue of recruiting and retaining good employees remains high on the agenda, with 86% of respondents citing...

Motor finance in the UK has grown to become a £37 billion industry, and the market has changed significantly over the last decade, as Adrian Dally of the FLA explains. “If we look at how automotive...

The new and used car markets will change shape through 2016, and some of key drivers may alter. So says Rupert Pontin, head of valuations at Glass’s, looking at the wider macro economic conditions...