About 18 months ago, I launched Operation Clean Sweep at Exminster Garage where I looked at every single cost to the business, to ensure we were getting the best possible deals. I changed a lot of...

A simple Excel spreadsheet is all you need to produce a monthly marketing planner. I use one at Exminster Garage, including special offers, seasonal campaigns and simple ‘name shout’ ads....

At Exminster Garage, our staff contracts state that a monthly discretionary bonus scheme operates, providing the garage is in profit. The discretionary element means that if for some reason you do not...

As staff costs account for around 80% of all business expenses, keeping your workshop staff productively employed for as much of the day as possible is important. But booking in the right number of...

Some time ago we had a key member of staff leave the business. She had been with us for over ten years, and was a very pro-active member of the senior management team. They say you don’t know...