None of us can ignore the reality with the overall absorption picture that levels continue to fall. Classically, retailers have targeted 100% absorption. However, the picture gained from data from the...

The above may seem like an odd title for a thought leadership article, and let’s be clear from the start we’re not discussing tea and biscuits – although that is a key driver for keeping teams...

As H1 comes to a close we review the data for the past six months, we see that performance in conversions has fallen, and average values for red and amber identified has increased. But looking at 2023...

The average time for an eVHC to be completed is 15.3 minutes; this will of cause vary by retailer depending on the checklists they use, or brand standards they need to maintain. We see retailers...

May saw a fall in overhead absorption, down to 44% from 49% in the same month last year. And the six-month average is down to, falling from 60.69% to 54%, an 11% drop. While the average value of...

April saw an uplift in aftersales absorption from 33% in 2022 to 42% this year. Factors that have influenced this include a welcome drop in indirect expenses, down 16.2% compared to Q1 and the...

Absorption rates for the average motor retailer jumped to 93% in March, thanks to returning customers from last year’s new car registrations. That follows something of a slump in absorption in...

The average motor retailer saw the values of red and amber work identified increase by over 22% in February 2023 compared with the same month in 2022. Identified red work rose from £214 to £262,...

The average motor retailer saw the values of red and amber work identified increase significantly in January 2023 compared with the same month in 2022, with both rising by 23.3% to values of £263 and...

Motor retailers saw the average value of sold red work increase by 24% year-on-year in November from £203.38 in 2021 to £252.23 in 2023. Similarly, the value of sold amber work increased by 23.5%...

The average motor retailer saw the value of red and amber work increase in October compared to the same month in 2021, but conversion rates have fallen. There has also been another drop in aftersales...

Stock profit has fallen since the start of the year. After the success of the last eighteen months or so, this is precisely what we have seen happen this year from our extensive market data analysis....

You can follow the journey of low-cost goods such as a coffee maker from Amazon or even a pizza from Dominos from the warehouse to your doorstep via your smartphone or tablet. But when it comes to...

Until early 2009 we operated a paper-based vehicle healthcheck system at Finlay Motor Group, with varying degrees of success. Technicians recorded any additional work on the handwritten job card. In...

by Chris Knight The Dick Lovett Group is a very successful retail business, and at BMW and Mini in Bristol we had always been efficient and performed well on aftersales – especially in...