Once the warranty period expires, motorists habitually move away from franchised retailers while used car customers tend to favour independent/third party outlets. The connected car presents an...
Read moreConnected technologies and advanced on-board computing systems, such as that pioneered by BMW and Volvo, means the traditional service pattern and traditional aftersales workshop is already changing...
Read moreWith estimates that car retailers in Europe now generate around three quarters of their profits from aftersales, it has become more critical that OEMs and their franchised networks listen to their...
Read moreWith new car sales volumes under pressure in many parts of Europe, aftersales as a driver of overhead absorption will remain of critical importance. Demographic and consumer changes mean the...
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