To drive and sustain future profits, it’s time to take a look at the numbers By Gary M Cook As the New Year gathers pace, it is interesting to see the different news items emanating from the...

Improving customer experience can start with enhancing your own team’s experiences at work By Garym Cook There is a lot of talk across the general business community about the significance of...

The performance review looms large over managers and employees, but this is how to make them work best for both of you By Darren Williams When working with sales teams in the automotive industry the...

The link between happy staff and happy customers has been the subject of discussion for some time. There is now tangible evidence to support this By Gary M Cook When it comes to the most common causes...

US auto retail managers, many of whom built their businesses from scratch, are struggling to get to grips with a new generation of employees who don’t want to work the traditional 60 hours a...

What is the difference between the employed and self-employed? It has become a key question in the light of a recent motor industry case, as self-employed people generally have no employment rights....

by Cathy Norton From April 6, the government has introduced additional workplace rights for employees. In these challenging times, the one that many auto retailers may find alarming and confusing is...