For franchised retailers, delivering an overall net profit from core business traditionally involves carefully juggling multiple revenue and cost drivers across the three pillars of new, aftersales...

The above may seem like an odd title for a thought leadership article, and let’s be clear from the start we’re not discussing tea and biscuits – although that is a key driver for keeping teams...

Increasing efficiency, productivity and diversifying their proposition top the priorities for aftersales leaders as they wrestle with the twin challenges of falling revenues and a shortage of the...

Today, many companies are struggling with multiple challenges. They are working to provide engaging, more personalised customer experiences that offer compelling reasons for customers to come back. At...

Units per salesperson is a metric that dealerships have tracked and staffed against for decades. It is also a metric that hasn’t fundamentally changed in over 35 years. No matter how much we have...

As we start 2021 this is certainly going to be a first quarter like no other that we have seen. We are going to spend the entire quarter, usually our busiest of the year, with the showrooms locked...

Auto retailers will be able to seamlessly reach two in-market audiences with one ad following Gumtree’s move to merge its motoring offering with that of eBay. Users will benefit from two ‘shop...

With franchised retailers winning only a small percentage of potential aftersales work, there is huge potential for this key area of the business to contribute more to the profitability of the...

Volvo believes that its retailers need to be profitable enough and confident enough in the brand to “experiment” with new ideas in sales and aftersales. The message comes from David Baddeley,...

If you were looking at the results for the average motor retailer in 2016 you would probably give them a B+. Good, but not great. Coming in with an annual profit of £177,000 sees dealers suffer their...

2016 was a record year for car sales in the UK, with almost 2.7m new cars sold – a truly a remarkable result. But I wonder at what cost? Already, the SMMT are predicting a drop in new sales this year...

With the pace of digitisation accelerating fast, MotoNovo Finance is encouraging more dealers to look again at how they can benefit from finance technology and prepare for a greater integration of...

One of the ‘rising stars’ in the app world has been Slack, a full-fledged alternative to email as it pertains to the team collaboration in your organisation. Slack organises your team’s...

To prepare our annual Car Servicing & Repair Trend Tracker report, we collect lots of data. Our motorists’ survey provides a breakdown of the work completed, but pricing this work – to arrive at...

by Rupert Ashley The average dealership selling 1,000 cars a year currently spends about £24,000 a year on gas and electricity and, unless significant work is done to reduce consumption, then...

It is a sad fact of the current downturn that the vast majority of staff in dealerships will be concerned about whether they are still going to have a job this time next year. Realistically, as a...

A well-equipped workshop with well-trained technicians, should out perform a poor workshop lacking the right tools and expertise. But this is not always the case! Accurate measuring tools must first...

With depressed car sales, 2009 will bring an increased emphasis on aftersales and, in particular, service and workshop activity. But in many dealerships four barriers in particular often act as a...

by Robin Luscombe When you are faced with car buyers looking to stretch their budget, which most want to do anyway, you need as many reasons as possible to demonstrate why they should push the boat...

Waste oil heaters have seen dramatic improvements since they first started to appear in the 1980s. They are now much more efficient, require less maintenance and can pay for themselves within two...