After more than 100 years of virtually untroubled trading, the franchise model of car retailing is facing some seismic shifts over the next decade. We’re already dealing with the move to...

Gone are the days when the only way to buy a car was to walk into a dealership with the fear of being pressured and ‘sold to’. Customers today are much more educated; by the time they engage with...

There is industry-wide acceptance that a combination of e-commerce, changing customer behaviour and new technologies such as VR will have a profound effect on the retail landscape going forward. The...

The traditional automotive retail model is undergoing a rapid transformation that is more decentralised and digital. This world of decentralisation and digital-first engagements means that the...

Vehicle subscription services represent a key trend for 2021 according to analysts at Frost and Sullivan, providing key growth opportunities. And it is expected to grow into a globally dominant trend...

Now more than two decades after the emergence of e-commerce, the pace of digital evolution in retail only continues to accelerate. The resulting landscape is a complex one for retailers to navigate...

Long established retailer Peter Vardy has set up a new company called Silver Bullet which is now rolling out a 24/7 e-commerce digital platform on a monthly subscription basis to dealerships of all...

Changing consumer habits with the growing popularity of online shopping and increasingly easy delivery options have led to slack growth, if not declines in revenue, for many traditional retailers on...

What set the best apart from the rest in the 2018 Auto Retail Website Report? Editor Steve lays out how the best performers earned top marks By Steve Johnson, Auto Retail Network Website Report 2018...

The most common mistakes that retailers make online, and how to solve them By Aaron Krane, CEO  and founder of Drive Motors More than ever, dealerships must get on board with e-commerce or risk...

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More and more car retailers are looking to develop their website into more than an online brochure and to move closer to a genuine e-commerce solution where new and used cars, finance, servicing and...

Since December 2012, it has been compulsory for even the smallest of firms to ensure they meet the payment card industry’s Data Security Standard. This was introduced to ensure that all firms...

Auto retailers should be among the earliest adopters of social commerce according to DMS specialist Pinewood. Online coupon schemes such as GroupOn could be ideally structured for successful use by...

Douglas Rotberg and his wife, Karen, first combined their automotive and internet experience in 1997, when they developed B2B proposition called Auto-Online. Their real vision, however, was to launch...

A set of four standards is being proposed to govern service, maintenance and repair e-commerce transactions between fleets and their service providers. The guidelines are being put forward by the...