Despite economic uncertainty, rising costs and business challenges, motor retailers are still looking to invest in their forecourts this year, according to Close Brothers Motor Finance’s Forecourt...

We’ve seen the capabilities and scope of digital retailing accelerate to a significant degree over the past three years, introducing new ways to make purchasing convenient. While this assessment is...

Car buyers’ perceptions of the buying process continue to be impacted by rising interest rates, sustained inflation and volatile gas prices. Retailers appear to be underestimating the effect of the...

Vertu Motors has changed its view on the role of digital within the group to focus on efficiency and productivity gains, according to CEO Robert Forrester, speaking at the NFDA Driving Digital...

In any organisation, there are only so many projects that you can undertake in a given period, only so many areas where you can invest at any one time. Without doubt the most important investment you...

Retailers have experienced a shift in the way customers want to interact with them in the showroom, which has led to an evolution in skills requirements. The majority of customers have done their...

Arnold Clarke sold one car for every 164 visitors to its website in 2021, according to CEO Eddie Hawthorn. Speaking at the NFDA Digital Dealer conference, he said the group had 50 million visitors to...

Despite the best efforts of the most forward-thinking retailers and suppliers, the customer is the main driving force behind the recent surge in the use of technology in the automotive retailing...

Retailers who are enabling consumers to complete some or all of their buying journey online believe they are selling more cars, more efficiently and to more satisfied customers. This is a key finding...

Suzuki head of product and planning Ed Norman says the brand knew it would see a dip in market share going into 2020, as it “discontinued all its models and replaced all its engines with hybrid”....

The trajectory towards an online used car purchase, which was so crucial during lockdown, has waned since the UK re-opened. This was a key finding from the latest wave of our long-term ‘Attitude to...

Within the last five years alone, consumers’ expectations of the purchasing experience have completely evolved. With retail industry giants such as Amazon and Apple setting new standards for...

Dealer groups have shown a great deal of resilience and flexibility throughout the Covid-19 pandemic, and they can be expected to continue to adapt and work closely with OEMs as the industry evolves....

In times of adversity and change companies discover what they are made of, and the automotive industry can look back on the pandemic with a sense of accomplishment. In the face of lockdowns around the...

Along with the expected rise in footfall traffic after showrooms re-opened a little over a month ago, recent trends show that digital traffic has also continued to rise. According to our Rapid RTC...

After years of promise, the market for electric vehicle seems finally to have arrived. Global sales of plug-in cars topped three million in 2020, accounting for 10% of registrations. Sales are...

It seems to have sometimes appeared to established used car dealers that, when it came to technology, well-funded digital disruptors have had an unassailable lead in recent years. At iVendi, we never...

The traditional automotive retail model is undergoing a rapid transformation that is more decentralised and digital. This world of decentralisation and digital-first engagements means that the...

Well we certainly aren’t going to forget 2020. A year massively disrupted by the Covid pandemic, with retailers forced to close showrooms and move online, frequently with phenomenally little notice....

There has been much written in the automotive media about online car sales, with lots of views and some conflicting opinions. But let’s examine a hypothetical case study where cars are sold through...