Data shared by Autotrader suggests that EV prices rose by 0.8% at the mid-point in September. It was the first monthly increase since August 2022. There was some other encouragement, too, with used EV...

The FCA’s new Consumer Duty came into effect on 31 July. In launching the new Duty, the regulator pointed to “higher and clearer standards of consumer protection across financial services, (it)...

Almost three out of four automotive retailers (73%) believe implementing measures to meet the FCA’s Consumer Duty responsibilities will create new business opportunities, according to research from...

On 16 May, the FT Advisor reported that a third of financial advisors were “not confident they are prepared for the go-live date of the consumer duty”. Given that these financial advisors will...

Consumers are undertaking greater pre-purchase analysis of running and reliability costs. They are seeking longer finance repayment periods, and overall there is greater buyer hesitancy in making a...

We live and work in an increasingly diverse and socially aware environment. Reflecting that diversity is crucial to us all in serving our customers and in recruiting and retaining the talent we need...

Poor availability of charging facilities on a local basis is hampering the ability of retailers to sell both new and used EVs to “a surprisingly large degree”. Philip Nothard, Vehicle Remarketing...

The importance of a motor retailer’s knowledge, transparency and overall helpfulness has been revealed in new research, which finds that helpfulness is a crucial factor in buying and a customer’s...