With electric vehicle charger rollout out of kilter with the government’s net zero targets, there is a huge opportunity for landlords to contribute to the future of zero-emission mobility in return...

Nissan will stick with the franchised model for the time being for its network while aiming for a 5% market share, according to the brand’s managing director Andrew Humberstone. And while he refused...

There is industry-wide acceptance that a combination of e-commerce, changing customer behaviour and new technologies such as VR will have a profound effect on the retail landscape going forward. The...

While it is not yet clear exactly what the ‘new normal’ for automotive retail will look like as showrooms reopen, the physical channel will sustain and endure as an essential part of a...

Local authorities appear to be accepting that car dealerships qualify for the 100% business rates discount announced by the government for retail businesses despite the potential for ambiguity in...

The conventional dealership is “here to stay”, according to respected analyst Glenn Mercer, as he presented an update to his ‘Dealership of Tomorrow’ study at NADA Show 2020. The number of...

Technology will keep marching forward and if a business is unable to exploit and leverage the benefits of innovations in technology it can miss out. In particular, it can miss out on huge improvements...

In a complex automotive world, the industry is under attack from people who don’t actually understand the business and certainly are not interested in the empirical data, and who are coming up with...

As consumers entertain more options in meeting their transportation needs, the latest Global Automotive Consumer Study from Deloitte focuses on perceptions of advanced vehicle technologies, and finds...

In the UK, subscription-based ownership models have already crossed 10% of monthly household incomes. We are now subscribing for literally everything, from mobile phone packages to shaving blades. Not...

Car buyers and owners are changing their behaviour, driven largely by the ever-increasing range of information available to them online. However there is no evidence that online research is replacing...

Personal relationships built on trust is the key to customer loyalty and retention. It’s how you look after people that keeps them coming back. So says Cliff Johnson, managing director at...

How to stop customers taking ‘amber’ work, that you have identified, to your rivals By Mike Jones Why do we continue to serve our competitors opportunities on a plate? I have often documented my...

Online car sales are set to cost 27,000 automotive sales jobs by 2027, as new research from online review community Trustpilot and the Centre for Economics and Business (CEBR) reveals motorists...

Generally, most consumers who focus on the OEM brand of the car they want to buy are often unaware of the dealership brand. When researching a new car, most consumers will engage directly with an OEM...

Many car buyers start researching their next purchase on brand websites before being directed to their nearest dealership’s website. The OEM and dealerships already have a service level agreement...

The retail landscape has been shifting in recent years and the pace of change will continue to accelerate in 2017 and beyond. So how dealerships can prepare themselves to prosper in the face of new...

We are at the threshold of unprecedented value creation for industry and society, driven by the accelerating pace of change enabled through digital technology. And these digital technologies can...

The old adage ‘the customer is always right’ has never been truer. Customers have become accustomed to the convenience and empowerment of online shopping and they have come to expect their time...

By 2025, retailers will be focused more on higher numbers of vehicles sold than on higher profit margins. And although the dealership will remain the dominant sales outlet, purely online transactions...