Ford, the UK’s largest car brand, is expected to cut almost half its 400-strong network over the next four years in a bid to improve network profitability, according to Auto Retail Agenda...

How can the challenge of compliance be turned into business opportunity? Tara Williams from i-Comply Online, which works with a growing roster of motor retailers across the UK, believes it can and she...

The satisfaction of stealing a buyer from a rival is great, but if you don’t protect your existing customers they are all targets for your competitors By Andy Tong As every trainer and line manager...

The practice of referring to used cars sourced from rental companies and fleets as having had ‘one previous owner’ must end, with the Advertising Standards Authority (ASA) ruling that retailers...

Retailers can’t control everything that creates a customer’s experience, but there is a lot that they can affect to influence how a buyer feels By Gary M Cook While there is no doubt that Simon...

Hatchbacks sell quickest, according to latest Auto Trader figures, as overall used car sales dip in Q3 The list of the fastest selling used cars in October was dominated by hatchbacks, with the small...

One in seven (14%) dealers see the expansion of the different types of vehicles on offer and maintaining stability (14%) as the two biggest opportunities for the year ahead. One in ten see the...

Although commentators are reporting a shortage of good quality used stock across some channels, the auction sector is ripe with both volume and choice this autumn, and BCA’s inventory has been at...

If your used car profit per unit is under pressure, then it’s time to think longer term rather than seeking a quick fix By Ian Allen Recent months have shown an increasing reliance by franchised...

Mazda is having exploratory talks with up to 15 dealers with a view to extended application of its radical two-year-old London-based Mazda MyWay initiative, which uses brand champions to establish an...

This year has been typified by increasing volumes of used cars reaching the wholesale market, with the period following the March plate change being particularly busy for the remarketing sector and...

Becoming a ‘Smart Automotive Retail’ dealership is all about implementing processes that transform the dealer experience for both consumers and dealership staff. Using technology to help improve...

Traditionally, the relationship between car makers and their authorised dealers has been that of supplier and distributor. Some manufacturers are rumoured to be considering a move towards appointing...

Suzuki’s wider, more balanced and stable product portfolio has helped its low-churn 157-outlet network double an average return on sales to 2.1% over the past two years, as the brand’s director of...

There is a paradox in the modern day automotive purchase: a wealth of mobile data to understand how to reach prospective customers at moments that most influence their decisions, but a decreasing...

Conducting a mid-year review is crucial to assessing the state of your business. Take these seven steps to ensure you get the most out of it By Brent Wees If you want to live a happy life, tie it to a...

By Hugh Hunston Kia is aiming to build on an improved 2017 NFDA poll score by pushing beyond the 100,000 unit target by 2019, according to UK president and chief executive, Paul Philpott. The NFDA...

Advances in technology continue to accelerate the sales and remarketing process, which now means that the accurate appraisal of a vehicle has never been more important. An accurate and transparent...

Reducing the cost of acquisition, creating a more profitable customer and one who will champion the retailer they trust is always the end goal for automotive retailers, but many are failing with...

The average UK motor retailer produced a marginal profit of £600 for the month of April showing a marked slowdown from the end of March. This fell behind the performance in April 2016, where the...