October’s profitability results showed that there is no sign of the current boom ending, with the average UK motor retailer making a profit of £62,000 in the month. This represents a £9,000...

The trajectory towards an online used car purchase, which was so crucial during lockdown, has waned since the UK re-opened. This was a key finding from the latest wave of our long-term ‘Attitude to...

I’ve just read an article in the Times under the headline, ‘Would you trust a second-hand car salesman to give you a loan?’ Without question the inference in the headline was disappointing but,...

Independent dealers are allegedly outpacing the franchised sector with technology and training to handle the repair and recalibration of advanced driver assistance systems (ADAS). Peter Eden, national...

New analysis suggests that during the last week of April there was a significant rise in in the proportion of consumers that responded to dealers’ email communications regarding available used car...

Suzuki will major on refining its new customer website, which the company’s UK car division director Dale Wyatt claims is the best in the industry, rather than follow the trend of creating an online...

The first quarter of 2017 is characterised by record volumes and strong demand. In line with industry expectations, it looks like we are on track for a record first quarter. The first three months of...

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You can follow the journey of low-cost goods such as a coffee maker from Amazon or even a pizza from Dominos from the warehouse to your doorstep via your smartphone or tablet. But when it comes to...

The headlines from the Consumer Electronics Show in 2017 were slightly different to those of five years previous; the car manufacturers had moved in. Alongside in-car technology and wireless charging,...

If you were looking at the results for the average motor retailer in 2016 you would probably give them a B+. Good, but not great. Coming in with an annual profit of £177,000 sees dealers suffer their...

As dealers contend with ever increasing customer expectations it’s no surprise that the issue of recruiting and retaining good employees remains high on the agenda, with 86% of respondents citing...

Dealer profitability is top of the agenda, yet there is more than one way of giving a business a financial health check.  One such model is, at its core, a common sense approach. Known as the MRA...

The initial wave of five final notices issued by the FCA to motor retailers this month could be the first of many, warned James Tew, CEO at iVendi. He pointed to the reason given by the FCA – failing...

Radically different “rules of engagement” with car-buying consumers generated by responses gleaned from the Mazda MyWay initiative – which was designed to stimulate competition for incremental...

European automotive retailer networks will shrink faster and further than we have seen over the last several years since the financial crisis of 2007-2009, and changes towards a new model will happen...

BMW’s digital services boss has promised to keep retailers involved in the monetisation process as the brand’s connectivity evolves. Speaking to Auto Retail Bulletin at the recent Paris motor show,...

A big topic in the discussion over transitioning from dealer to retailer in the automotive sector is the basic salaries offered to sales executives. Traditionally, retailers have offered a low basic...

In the dawn of the digital age we have seen dramatic changes in the way customers shop. And the automotive industry hasn’t escaped this; while it still relies heavily on the physical presence of car...

Relationships between retailers and manufacturers have improved slightly, according to the latest NFDA Dealer Attitude Survey, but are still a cause for concern. A 0.1 point increase in the key...