Whether we like it or not, we are living in a new world. The way our customers behave in the future and the experience that they strive for is very different now than it was in January of this year....
Read moreHow more closely managing sales staff’s role can improve customer experience and boost sales Go to any automotive conference, in any town and you’ll be hearing a lot of buzz about...
Read moreThe rules of customer experience, and why it is different to, and more important than, customer satisfaction By Gary M Cook Customer Experience (CX) is currently one of the hot topics of conversation...
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