People have made decisions based on ‘word-of-mouth’ recommendations for hundreds, if not thousands, of years. Good reviews are gold dust for dealerships: 73% of consumers say that a positive online...

Consumers increasingly use their smartphones to research which businesses they should work with. These days, online reviews are a big part of that decision process. If managed incorrectly, these...

Motor finance in the UK has grown to become a £37 billion industry, and the market has changed significantly over the last decade, as Adrian Dally of the FLA explains. “If we look at how automotive...

We’ve said it before; it can cost as much as five times more to acquire a new customer than it does to retain an existing one, there is no doubt customer retention must remain a priority. So here are...

Bringing 65 UK-wide Ford dealerships under the TrustFord brand has delivered a more consistent experience for customers, made it easier to have conversations with customers about vehicles and offers...

Mapfre Abraxas says its new Click & Buy online sales platform will support retailers with their multi-channel distribution strategy and allow them to offer appropriate insurance products to their...

BMW’s digital services boss has promised to keep retailers involved in the monetisation process as the brand’s connectivity evolves. Speaking to Auto Retail Bulletin at the recent Paris motor show,...

Car retailers depend on building lasting customer relationships to ensure long-term profitability, but when economic uncertainty puts pressure on new car sales, there are many lessons dealerships can...

Renault’s new UK managing director believes connected cars will allow the manufacturer to “fight back” against the larger dealer groups that control the customer relationship. Speaking to Auto...

Are you easy to do business with? Most retailers could probably list any number of measures to suggest that they are, but have you ever really paused to ask? Virtually every business will have...

When you think it can cost as much as five times more to acquire a new customer than it does to retain an existing one, there is no doubt customer retention must remain a focus. This is where your...

The ‘no-haggle’ sales concept isn’t new, but it’s not one that’s been universally adopted, either. As you’ll read in our world news story, it’s interesting to note that in the US Lexus is...

BMW has sided with Apple on the issue of user information security following the recent case in the USA where the FBI has asked Apple to allow it to read the information on a customer’s iPhone....

It’s still fair to say that a lot of retailers view used car warranty simply as a cost rather than as a strategic opportunity. With the right support from your provider, your sales teams should have...

Since the early 20th century, automakers have focused on one overarching imperative: lead the industry by differentiating on the latest technology. But this game is getting harder to win. The speed at...

News that BMW is to roll out a new online purchasing experience shouldn’t come as a surprise to anyone familiar with the way Internet shopping is evolving. Although more a case of not if but...

This week’s Agenda story about the auto retailer adding a Subway sandwich store to its site is an interesting one. It’s certainly no gimmick; the operators already run a Subway in another location...

Another week, another Volkswagen story. This one, however, isn’t about questioning how it happened but rather what Volkswagen is possibly going to do about it. Nothing’s been confirmed yet –...

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Another week, another titbit of information emerges from the so-called dieselgate Volkswagen scandal. There was some UK-centric excitement this past week with the appearance of the head of VW UK in...