No matter what business you’re in, retaining and growing your customer base must be a primary focus of your company’s business plan and operational culture. I can think of no business where that...

The launch by Volvo of its subscription service in the UK is a key development in its own right, but is also indicative of accelerating change within the automotive sector. But is the industry agile...

I need to apologise in advance for another blog about my own experience with franchised retailers. I’m apologising because once again my experience wasn’t positive. Nearly 18 months ago I bought a...

Until now I have always shopped around for tyres based entirely on price. Lots of experience attending tyre tests and demonstrations over the years means I am very particular about the tyres on my...

Dealerships across the country are missing out on potential new leads and revenue generating opportunities because they are missing calls. Around 16% of calls go unanswered at the dealership, and only...

Recent CDK Global research into more than 64,000 customer reviews found that a vast number of women believed they were at a disadvantage when looking to buy a car, due to their gender. The words...

Volvo has begun implementing a new approach to aftersales service that it says reinvents the traditional idea of a workshop visit. Outlining the concept of Volvo Personal Service (VPS), Volvo Car UK...

With franchised retailers winning only a small percentage of potential aftersales work, there is huge potential for this key area of the business to contribute more to the profitability of the...

With a greenfield site in Oldham, representing Audi’s first open point for over 15 years, Jardine Motor Group is taking a completely fresh approach to recruitment, remuneration, processes and...

You can follow the journey of low-cost goods such as a coffee maker from Amazon or even a pizza from Dominos from the warehouse to your doorstep via your smartphone or tablet. But when it comes to...

In this rapidly evolving age of Internet shopping, auto retailers often have a choice; mirror the competition or work hard to carve out a distinctive and value-added proposition that hopefully...

Travelling to this year’s NADA Convention just a week after the inauguration of President Donald Trump was a fascinating experience, from both a political and a business perspective. There is little...

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Having moved west along the south coast in Worthing in 1996, in the aftermath of the Octav Botner/Nissan fraud scandal, Ian Gibb has done very well for himself – and the Yeomans group. Want to read...

When units sales drop, it is important to remember that the service department can be a major income source Unfortunately, the workshop is not always managed properly, nor is it given the attention it...

There is a new initiative from the IMI to bring together the big three i.e. the IMI (the people), the NFDA (the dealers) and the SMMT (the manufacturers) to address a general lack of appeal identified...

After last week’s blog from Rupert Saunders about his ‘mixed’ car buying experience, I think our Digital Marketing and Website Report Conference this week may have one possible explanation for the...

On Wednesday we will launch our 2017 Website Report, with the key findings being revealed at our Digital Marketing Conference (there may be a few last minute places available if you call Ros on...

The majority of consumers who have interacted with franchised automotive retailers within the last two years consider them to be professional, knowledgeable, reputable and reliable, and to offer good...

Jardine Motors is aiming to switch its sales staff from low basic salaries with large bonuses to a larger basic salary with smaller bonuses in order to improve customer service and staff retention....