The automotive industry has reached a point of no return in terms of change, with political, economic and environmental factors propelling us forward. In the new automotive landscape, that may come to...

The transition to BEV in the UK is being hampered by a lack of joined up thinking. So says Chris Clark, group managing director at John Clark Motor Group, adding: “Ultimately, how do we convince...

From the switch to EVs and the swath of new entrant challenger brands, plus the introduction of agency, direct sales and subscription models, the current wave of revolutionary change is disrupting the...

It appears that despite Covid-19, car buyers are still highly engaged online – and after the first lockdown in the spring, they’ve been even more engaged on digital channels than they were in...

Enforced shuttering of motor retail across the country created major pressures for dealers but also unprecedented opportunities to manage customer relationships in a more sophisticated way. However,...

Blockchain is a technology on the march, but not everybody seems to be clear about what it is or how it works. There are many applications through the automotive supply chain, but importantly...

Morgan retailers fear that the company might be trying to push them aside and reduce their numbers so that it can pursue direct sales. Already a number of retailers have ceased trading as a result of...

Selling one car to a customer is an achievement, but getting a customer back in to buy a replacement car from you is quite another. While working for a global leader in retention and renewal...

Personal relationships built on trust is the key to customer loyalty and retention. It’s how you look after people that keeps them coming back. So says Cliff Johnson, managing director at...