The automotive industry can learn from other types of retailing, even those that work in very different spheres By Gary M Cook As Amazon makes suggestions that they could make some serious inroads to...

Remember the good old days when all you had to do to convince a customer you’d changed their front discs was hand them a plastic bag full of the old parts? No worries about recycling or health...

Many dealerships make the mistake of not implementing a systematic programme for referrals. They confuse word of mouth advertising with a referral system and overlook the single most effective...

If incoming telephone enquiries are not handled in the right way, the money you have spent on marketing will undoubtedly be wasted. Review the way your staff handle phone calls, in the following key...

by John Genge The biggest problem with initiatives like winter checks, summer checks and holiday checks is that they have all been done to death. Motorists have become cynical and often think they are...

by Harry Bott At the beginning of the year, Gordon Brown gave us a VAT reduction to 15% which caused a degree of business disruption as we all had to change our accounting systems. But at least we...

Government figures have confirmed that the UK is officially in recession. The motor industry was one of the hardest hit last year and it seems that 2009 is looking even gloomier; with analysts...

The Financial Services Authority has fined five motor retailers a total of £175,000 for serious breaches relating to the sale of Payment Protection Insurance, which exposed over 2,175 customers...