What’s next? It’s a common question for many after the rush of compelled digital transformation that 2020 brought upon us. How can dealers prepare to connect successfully with customers within...

Vehicle subscription services represent a key trend for 2021 according to analysts at Frost and Sullivan, providing key growth opportunities. And it is expected to grow into a globally dominant trend...

There has been much written in the automotive media about online car sales, with lots of views and some conflicting opinions. But let’s examine a hypothetical case study where cars are sold through...

It has never been more important within the automotive industry for businesses to collect, curate and analyse data to fully harness the opportunities presented. At the centre of it all, is using data...

As the motor trade sector remains hamstrung by economic and political forces beyond its control, it is vital to take every measure possible to retain customers and strive for growth. The key to this...

By Darren Williams Sales and process are words that together instill fear into many responsible for business compliance and the customer experience in our industry. As a result phrases such as...

Skoda is going back to basics for 2017 with a huge push on its accreditation programme for all retailer staff. At present, what the VW-owned brand describes as “a relatively low proportion” of the...

Jardine Motors is aiming to switch its sales staff from low basic salaries with large bonuses to a larger basic salary with smaller bonuses in order to improve customer service and staff retention....

Caramel latte, extra hot, extra shot, soya milk, large, blueberry muffin, you’ll pay by contactless and eat in, except on Monday’s when you’ll take-away – no receipt thanks. If you’re a regular...

Not too long ago a friendly chat over a cup of tea in a dealership was enough to set in motion a rewarding customer journey. Nowadays, as technology drives a change in consumer habits, retailers are...

PSA’s standalone DS brand, with its aspiration to premium status within a rapidly developing retailer network, will play a leading role in the French group’s online car-selling initiative covering...

The number of traditional franchised dealerships in the UK could be as low as 3,500 in a few years, as retailers consolidate with more sales from fewer but bigger outlets, backed up by an omni-channel...

Car retailers are anticipating strong sales in the coming months following reports that March had the highest rates of new car sales this century. To ensure retailers can take advantage of the current...

In recent years customers across the retail environment have seen a major shift in the style of interaction they experience when they walk into a shop or a car dealership. Many major high street...