How many dealerships make a concerted effort to follow up on amber items with the customer before they turn red?  Not only does following up increase sales opportunities, it also demonstrates a...

Last month’s issue of Auto Retail Manager revealed a shocking statistic. According to the BCA Report, almost half of used car purchasers are not contacted by the dealership after delivery. The...

A prospect is seven times more likely to buy from a dealership if they’re followed up within 72 hours of their visit. That’s a powerful message, isn’t it?! In this case, the...

At what point in the sales process should a sales manager intervene to make sure the salesperson is on track with their customer? There are three natural places – starting with when the...

Don’t just look at the bottom line figures and results when you’re preparing an annual budget. Look at the sales activity required to sell the number of cars you are aiming for. Start by...

Research conducted by e-GoodManners has highlighted the link between consistent customer follow-up and incremental sales. It clearly shows the potential that exists for all dealerships to sell more...