Progressive retailers understand the value of customer feedback. In most cases however this only extends to the feedback provided after customer acquisition typically solicited in the form of a review...

The opportunity to re-engage with more than 150,000 existing Range Rover Evoque customers with the introduction of the all-new model gives retailers “a fantastic starting point” they may not...

The future of dealer finance is set to be defined by three key factors in the mid-term:  the potential for growth in used vehicle finance; digitisation; and the FCA Review of Motor Finance. A 13%...

With new car sales dipping, and groups investing in used sales, here’s how to stay ahead in the second hand market By Ian Allen Figures released this month show that 32 of the 40 global car...

Video is fast-becoming a ‘must have’ tool for retailers, after being largely shunned by many for a long time. As a reflection on how many consumers choose video over pictures and/or text nowadays it...

Last week I discussed the market outlook for European car sales, but that wasn’t the only hot topic to emerge from the Frankfurt motor show. The other main area of discussion was ‘customer...