It’s easy to reach out to a customer, but it takes a little more effort to make a great sales call. Here’s how to make the upgrade By Darren Williams One of the things I hear more than anything...

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For many years the customer journey was a long and winding one. Baby Boomer consumers (born between 1946 and 1962) and Generation X (born 1963-1977) dedicated themselves to researching, testing and...

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The quality of response to sales enquiries, and out-of-hours enquiries in particular, is high on the agenda of dealerships and groups right now – and looks set to go higher. According to Andy...

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Scotland’s longest-standing Kia retailer Springside Motors has become one of only 50 dealerships in the 4,287-strong worldwide Kia network to win an award in the manufacturer’s Act Smart...

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