More than half of franchised dealer customers say they use them because of their specialist expertise. Some 57% of respondents to the latest NFDA Customer Attitude Survey said they used franchised...

Had my hair cut last week. Nothing particularly unusual about that, given that it happens every six weeks or so, but this was the first time at this particular salon and it set me thinking about the...

Retailers handling airbag safety recalls will need to help learner drivers intending to use an affected vehicle for their L-test. Driving examiners will refuse to carry out tests in any of the 77,000...

Following a recent spate of stories about aggressive driving in the media, around 60 guests attended a Women in the Driving Seat workshop evening at Caffyns’ Vauxhall showroom in Ashford. The...

Sitting in a conference room in Brussels for two days discussing the future of the European auto retail industry may not be everybody’s idea of fun. But sometimes it’s useful to get away...

After saying so much about how franchised retailers need to shout louder about the level of customer care they offer, particularly in aftersales, I’d like to add that there is a limit to the...