Year-on-year analysis on our data shows some big swings in aftersales performance. Firstly, absorption is down to 42% in November 2023, a fall from 52% the year prior. This drop of 19.2% highlights...

Our main conversion KPIs remained constant in October with no major changes to the previous month. However, this consistency could be the building block to improved performance in 2024 as teams return...

Year on year comparisons of absorption rates show a fall in September, down to 70% compared 83% in September 2022, continuing to highlight the overhead challenges retailers face. September has...

Aftersales performance in July saw no great changes when compared to the rest of 2023, with the only notable drop being in absorption rates which fell to a low for the year of 41%. This drop in...

The above may seem like an odd title for a thought leadership article, and let’s be clear from the start we’re not discussing tea and biscuits – although that is a key driver for keeping teams...

Aftersales departments nationwide are still feeling the fallout from the MOT extensions implemented during the pandemic. It has been three years since the UK government extended by up to six months...

Absorption rates for the average motor retailer jumped to 93% in March, thanks to returning customers from last year’s new car registrations. That follows something of a slump in absorption in...

Progressive retailers understand the value of customer feedback. In most cases however this only extends to the feedback provided after customer acquisition typically solicited in the form of a review...

The average motor retailer saw the values of red and amber work identified increase by over 22% in February 2023 compared with the same month in 2022. Identified red work rose from £214 to £262,...

Video is proving to have a significant impact aftersales conversion, with 41% of motorists in CitNOW Group’s motorist survey saying they would be more likely to approve routine service and repair...

Motor retailers saw the average value of sold red work increase by 24% year-on-year in November from £203.38 in 2021 to £252.23 in 2023. Similarly, the value of sold amber work increased by 23.5%...

September’s aftersales KPIs saw a continuation of the trend of recent months, with average invoice values increasing in most areas over the same month last year. Motor retailers saw the average...

Increased confidence in online shopping, along with policies such as no questions asked refunds, is driving interesting changes in customer behaviours, with the new CarShop Express store in Leicester,...

The used car market has proved to be remarkably robust throughout the pandemic and, following the relaxation of some Lockdown restrictions in England on April 12, the market started to heat up. The...

Exclusive data provided to Auto Retail Bulletin by online transaction firm iVendi has shown a rise in conversion rates between the second and third national lockdowns. The conversion rate from the...

Despite the reopening of car dealerships at the beginning of June it is clear that normal levels of business will not resume overnight. This means that our advice throughout the coronavirus crisis...

Consumer appetite for increasingly sophisticated automotive technologies offers a huge opportunity for growth, but the use of complicated marketing jargon, unclear pricing and a lack of frontline...

The sales performance of petrol and diesel cars in the new and used car markets remains a common talking point within the industry. New car registration figures released by the SMMT have consistently...

Talking to the industry recently, there has been a lot of discussion about how times are tough, and how cutbacks might be needed. The motor trade is pulling back on marketing – it is an easy thing...

After a record month for new car sales in March, analysis shows dealers have maintained conversion rates and delivered strong used car sales during April. Analysis of retail data in dealerships during...