Despite the emergence of specialist online used car buying services, some of which have invested heavily to become household names, most owners would rather trade-in their vehicles with retailers when...

The coronavirus pandemic has greatly impacted the nation and affected the way we live, eat and shop. Consumers are looking for alternative options throughout their daily life, creating a culture of...

Now more than two decades after the emergence of e-commerce, the pace of digital evolution in retail only continues to accelerate. The resulting landscape is a complex one for retailers to navigate...

Mobility as a Service (MaaS) is increasingly becoming a buzzword in our industry. While the use of the word ‘mobility’ to describe integrated travel options may be confusing, especially for...

Levels of satisfaction appear to have fallen with both franchised and non-franchised dealers over the past six months. Asked how satisfied they were with their last experience, 80% of respondents said...

In this rapidly evolving age of Internet shopping, auto retailers often have a choice; mirror the competition or work hard to carve out a distinctive and value-added proposition that hopefully...

The majority of consumers who have interacted with franchised automotive retailers within the last two years consider them to be professional, knowledgeable, reputable and reliable, and to offer good...