Big Data lets us personalise the customer’s journey, but many of the assets are in your own company already By Jonathan Robbins   There are masses of consumers out there but today, more than...

Consumers are time strapped, so making sure you are able to help them at their convenience is crucial By Johnathan Robbins, CRM & modern retail manager, Dick Lovett Group Everything consumers need...

Consumers are open to influence much further into the car buying process than previously thought, presenting significant opportunities for retailers and manufacturers alike. The complex nature of the...

Automotive websites outperform those from other retail industries, but more to be done to win trust The websites of the UK automotive industry are ranked as better than those from many other...

July new car registrations saw a fourth consecutive monthly fall, with declines across retail, fleet and business markets. Retail demand dropped 6.8% compared with the same month last year, while...

There is a paradox in the modern day automotive purchase: a wealth of mobile data to understand how to reach prospective customers at moments that most influence their decisions, but a decreasing...

Consumers looking for their next vehicle are less focused about whether that should be a new car or a used car, and more on the monthly price. Analysis from AutoTrader highlights that some 30% of...

The change in consumer legislation that came into force on 1st October 2015, has taken a while to alter thinking in motor retail, however there are now some distinct signs that we all need to take...

A cursory glance at the latest figures tell a story of success and solid growth. The clamour for new metal continues, fuelled in part by attractive financing deals and the apparent endless supply of...

With the increase in out-of-hours online car-purchase research, and the increase in mobile device use for this, it is becoming increasingly important to know how to handle online customers. However,...

In November last year, the Law Commission and the Scottish Law Commission published a joint consultation paper on consumer remedies for faulty goods. The joint commissions have now published a summary...