consumer protection - Auto Retail Network

ASA ruling increases need for absolute transparency

The practice of referring to used cars sourced from rental companies and fleets as having had ‘one previous owner’ must end, with the Advertising Standards Authority (ASA) ruling that retailers...

Watch out, here comes another ‘ambulance chasing’ claim

Towards the end of last year, the Advertising Standards Agency (ASA) ruled that Glyn Hopkin Limited and Fiat Chrysler Automobiles Limited (FCA) had misled customers by failing to disclose prior...

When silence isnt golden: misleading by omission

Cases now coming before the courts under the Consumer Protection from Unfair Trading Regulations (CPR) are no longer just about what has been said, but also what has not been said. While the category...

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