The government is committed to reforming financial services regulation in the UK which will include the outdated 1974 Consumer Credit Act (CCA). It has recently consulted on its reform proposals for...

While the new Consumer Duty puts on the onus and responsibility for achieving its objectives onto the lenders, the real problem is the information required to be sent to customers by the Consumer...

Car finance regulation is likely to see significant overhaul in the next few years following the Government’s commitment to reform the 1974 Consumer Credit Act which regulates personal loans...

The FCA has claimed it will be business friendly when its powers come into force on 1 April 2014. Speaking at the FLA’s annual motor convention, a spokesman for the FCA said: “We want to introduce a...

The Financial Conduct Authority, which is taking over consumer finance regulation from the OFT from April 2014, has issued another consultation, this time on the way it levies fees. According to an...

The NFDA has published guidance on consumer credit regulation during the switchover from the Office of Fair Trading (OFT) to the Financial Conduct Authority (FCA) following the publication of the...

by Andy Tong If your customer was buying a house, the first question they will be asked is “have you got the money?” The question is the same for all major purchases, but in our industry...

If you have any doubts, fears or concerns about asking customers how they are going to fund their car purchase, you have a problem. To get over this hurdle, remember that after a house purchase this...

If you have good dialogue with the customer, and they trust you enough to buy a car from you, it is fair to assume they will be comfortable discussing funding options with you as well. However, it is...

• All Consumer Credit licence holders must now operate an in-house complaints handling procedure that allows consumers to refer unresolved disputes to the Financial Ombudsman. • Businesses...